Metthier Academy

Metthier Academy is a comprehensive learning center designed to provide both theoretical and practical training. Its mission is to develop more than 12,000 employees into “professionals empowered by technology.”

Before being deployed to client sites, all personnel must complete the required training and assessments for their respective courses. This process gives clients confidence that they will receive services from knowledgeable, skilled, and professionally prepared personnel.

Metthier Academy’s curriculum covers essential service skills, safety, ethics, and teamwork, as well as industry-specific competencies. This ensures that every employee is fully prepared before beginning on-site operations.

Training for Nine Key Industries

Metthier Academy provides training tailored to the needs of nine major industries:

1. Public Transportation
2. Retail
3. Healthcare
4. Mixed-use Project
5. Education
6. Manufacturing
7. Public Sector
8. Financial Institution
9. Aviation

1. Comprehensive Service and Professional Skills

Metthier personnel are trained not only in job-specific skills but also in service-mindedness, communication, active listening, emotional control, problem-solving, and professional complaint management.

Training also covers professional appearance, appropriate attire, polite language, body language, and service etiquette. These skills help create positive experiences while reinforcing the professional image of each client organization.

2. Ethics, Accountability, and Integrity

Metthier Academy places strong emphasis on professional ethics and responsible conduct. Employees are encouraged to demonstrate honesty, accountability, discipline, patience, and respect for the rights of service users.

Ethics training helps personnel make appropriate decisions, particularly when working closely with customers, valuable assets, or confidential organizational information.

3. Industry-Specific Training Based on Operational Risk

Each training program can be customized according to the client’s industry, working environment, and required standards. Examples include:

• Healthcare: Infection control, PPE usage, bodily fluid spill management, waste segregation, and cleaning procedures for IPD and OPD areas.
• Luxury Condominiums and Residential Properties: Service-mindedness and premium customer care.
• Manufacturing: Responsible Business Alliance (RBA) standards, occupational safety, and chemical management.
• High-Risk Businesses: Security operations, incident control, and emergency response.

This ensures that employees understand the required procedures, potential risks, and site-specific requirements before beginning their duties.

4. Compliance with National Legal Requirements

Metthier Academy is officially licensed as a security training center under Form Tor Phor 9 (Security Training Center License), with training facilities available at both its headquarters and Chiang Mai branch.

The Academy is authorized to conduct the mandatory 40-hour training course and issue certificates under Form Tor Phor 12 (Security Training Certificate), which are required when applying for a security guard license under Form Tor Phor 7.

Clients can therefore be confident that security personnel have undergone the necessary screening and training processes in full compliance with all legal requirements.

5. Effective Emergency Preparedness

Personnel receive training from qualified instructors who have passed recognized assessments in CPR and First Aid. The curriculum also covers PPE usage, chemical handling, and appropriate conduct during emergencies.

This training enables employees to assess situations, provide initial assistance, and coordinate effectively with relevant agencies or emergency teams.

6. Working Effectively with Technology

Metthier Academy prepares personnel to work alongside modern technologies, including intelligent security systems and the Metthier Intelligent Operations Center (MIOC).

Employees therefore perform more than routine monitoring and procedural tasks. They can use data and technology to support anomaly detection, incident coordination, emergency reporting, and timely response.

7. Around-the-Clock Client Support

Metthier provides client support 24 hours a day, including workforce preparation for new sites, additional staffing, and assistance during urgent situations.

With standardized training, industry-specific curricula, and responsive support teams, clients can be confident that Metthier personnel are knowledgeable, disciplined, familiar with site requirements, and ready to deliver professional services from their first day on the job.

All Metthier personnel must complete the required training and knowledge assessments before being deployed. The curriculum covers professional competencies, safety, service standards, and the specific requirements of each industry.

For training related to intelligent security systems, MIOC, and CCTV operations, participants must meet the assessment criteria established by the Academy. They also learn how to use AI-powered systems, monitor unusual activity, report emergencies, and comply with the Personal Data Protection Act (PDPA).

In addition, security personnel must complete the mandatory training prescribed by law through an officially licensed Security Training Center and receive a certified Security Training Completion Certificate, confirming their readiness before beginning professional duties.