Transforming Public Transportation with Smart Facility Solutions by Metthier

The Airport Rail Link system is a key component of Thailand’s transportation infrastructure, serving tens of thousands of passengers—both domestic and international—each day. As a critical gateway to Bangkok, it requires a high standard of facility management that ensures safety, cleanliness, and operational efficiency at all times.

Customer Requirements

• Elevate station cleanliness to align with international public transportation standards
• Reduce workload accumulation during peak passenger hours
• Ensure a robust and auditable security system
• Leverage technology to minimize repetitive tasks, improve accuracy, and enhance operational efficiency
• Support 24/7 operations without disrupting train services

Services Provided by Metthier for Airport Rail Link

1) Station Cleaning Personnel

• Maintain cleanliness across station areas, including concourses, ticketing zones, and entrances/exits
• Focus on high-touch surfaces such as handrails, escalators, doors, and elevators
• Ensure high-standard cleanliness of public restrooms with fully stocked amenities
• Operate in rotating shifts to accommodate fluctuating passenger volumes throughout the day

2) Security Personnel

• Professionally trained in accordance with public facility and transportation standards
• Ensure the safety of passengers and protection of assets
• Work in coordination with CCTV systems and incident recording platforms
• Provide professional emergency response and effectively manage high-density situations

3) METTBOT Smart Cleaning Robots

• Designed for large station areas such as concourses, walkways, and connecting spaces
• Equipped with LiDAR navigation for precise autonomous operation
• Operate continuously to support high-traffic environments
• Reduce manual workload while maintaining consistent cleaning standards

4) METTALK Smart Task Management System

• Centralized platform for managing cleaning, security, and maintenance requests
• Enables real-time monitoring through an interactive dashboard
• Reduces communication errors and improves response time
• Ensures traceability with a complete service history for all operations

Why Airport Rail Link Chose Metthier

1. Service Standards for Public Transportation Hubs
Metthier has extensive experience in managing large-scale public facilities, with a strong focus on safety, cleanliness, and service continuity.

2. METTBOT Technology for Large-Scale Efficiency
METTBOT smart cleaning robots help maintain consistent cleanliness standards across large areas throughout the day, even during peak hours.

3. Professional Security Personnel with Incident Management Expertise
Our security officers are trained to manage high-density environments and respond effectively to incidents, ensuring a high level of safety at all times.

4. Rigorously Trained and Screened Personnel
Both cleaning staff and security personnel undergo strict screening and intensive training, ensuring systematic operations without disrupting train services or passenger flow.

5. Transparent Operations with METTALK
The METTALK system enables transparent task management, where all maintenance requests, cleaning tasks, and incident reports are recorded and fully traceable for audit purposes.

6. Enhancing Station Image with Modern Solutions
By integrating robotics, digital systems, and high-quality personnel, Metthier enhances the station’s image, delivering a modern and seamless experience for both local and international passengers.